Virginia MGMA 2022 Webinars: Free Benefit of Membership

CONTINUING EDUCATION: Earn up to 1.0 continuing education credits for each hour of education from the American College of Medical Practice Executives (ACMPE). Our events may be eligible for continuing education credits awarded by other professional associations. We recommend you contact your professional association for their approval process. FREE TO MEMBERS; $35 NON-MEMBERS.
NOTE: 2021/2022 Webinar Archives At Bottom Of Page.

2022 Webinars

TIME: 12:30 - 1:30 P
Presented by the VA MGMA in collaboration with the PA MGMA and WV MGMA.


DATE: On Demand
TOPIC: How To Evaluate Your Business
Presented by Privia Health, VMGMA Bronze Corporate Sponsor.
- Event Recording
How To Build A Knowledge Base
Job Description Template
1, 3 and 5 Year Practice Questionnaire 


2022 Archives 

DATE: 11/18/22 (PPT / Recording on Members Only Webinar Page)
TOPIC: Truist Medical Specialty Group Presents: State of the Industry
Presented by the VA MGMA in collaboration with the PA MGMA and WV MGMA.
SPEAKER: A panel of Truist experts.
OVERVIEW: A panel of experts will address healthcare specialty banking and emerging trends, healthcare mergers and acquisitions and markets update and investment trends.

DATE: 10/28/22 (PPT / Recording on Members Only Webinar Page)
TOPIC: Piecing Together the Talent Puzzle: Key Strategies for Finding & Keeping Great Talent in a Complex World
Presented by the PA MGMA in collaboration with the VA MGMA and WV MGMA.
SPEAKER: Kristine Gunn, TriNet, Executive Director of Talent and Organization Management
OVERVIEW: Many of the changes we made during the pandemic are here to stay. In this new business environment, are you competing for talent effectively? Do you know what you need to do to stay ahead of the competition?
This webinar will help you understand the pieces involved in attracting and retaining talent:
• Learn about the latest workforce trends and challenges;
• Find out what you can do to attract great talent in a candidate’s market;
• Understand what people need from work and what drives them personally;
• Leave with actionable takeaways to help you be more successful moving forward.

DATE: September 23, 2022 (PPT / Recording on Members Only Webinar Page)
TOPIC: Incentive Based Revenue Cycle: Drawing on the Power of Data to Improve Performance
Presented by the PA MGMA in collaboration with the VA MGMA and WV MGMA.
SPEAKER: Matt Seefeld, Executive Vice President and Head of Effective Intelligence, MedEvolve
OVERVIEWRevenue cycle organizations are navigating converging challenges: increased patient financial responsibility and unprecedented shortages of qualified billing staff. More than ever, billing departments must make the most of available resources and ensure retention of their most effective people to capitalize on all revenue potential.
Employee compensation models that incorporate financial incentives for top performance have long been recognized as powerful tools for increasing employee effectiveness and building loyalty. However, many organizations are opting for blanket raises because they simply do not have access to the data necessary to identify top performers and understand the drivers behind effective revenue collection. It’s hard enough to find billing staff, but how do you know the staff you have is effective at the work they do?
With employees demanding more pay, better benefits, work from home flexibility and work-life balance, it is imperative that organizations have the ability to monitor and measure work effort of their billing staff and whether that work is yielding the expected result. This information will identify top performers that can be rewarded, as well as low performers that may require more training or may not be a fit. Additionally, the ability to benchmark and compare employee performance helps to incorporate healthy competition and accountability into revenue cycle management.
In this session, Matt Seefeld will demonstrate real world strategies for implementing an incentive-based revenue cycle model. By leveraging effective intelligence solutions, such as workflow automation, task management and data analytics, revenue cycle executives can be equipped with the right data for building compensation models that improve overall staff performance and morale while helping them become more effective at their work. 

DATE: August 19, 2022
TOPIC: Leadership Fatigue - Refueling When Your Tank is Empty
Presented by the WV MGMA in collaboration with the VA MGMA and PA MGMA.

OVERVIEW: More leaders are reporting emotional exhaustion and finding it increasingly difficult to cope with the everyday demands of their job. In this session, we will identify symptoms of leadership fatigue and discuss tips on how to refocus priorities in order to effectively lead your team. We will examine effective coping skills and the importance of self-care.
• What is leadership fatigue;
• Learn to recognize the symptoms of leadership fatigue;
• Managing self-care;
• Measuring success;
• Work-life balance;
• Time management;
• Becoming a happier person.

DATE: 7/15/22
TOPIC: How Does Your Practice Respond to a Patient’s Right of Access?
Presented by the VA MGMA in collaboration with the WV MGMA and PA MGMA.
SPEAKER: Abby G. Mitchell, HCISPP, CRISC, CHPC, CHC, Senior Compliance Specialist, Total Medical Compliance
OVERVIEWHow does your practice respond to a patient’s request to access their records? The HIPAA Privacy Rule gives patients the right to see and get copies of their health information. Providers are required to respond to those requests in a timely manner and only charge the patient a reasonable fee. Since the original HIPAA Privacy Rule was published, conflicting guidance has caused a lot of confusion about the process. Patients who have trouble getting copies of their records or are charged high fees for copies have filed complaints with The Office for Civil Rights (OCR). The OCR issued its 27th Right of Access Initiative settlement agreement in March 2022.
Join Abby G. Mitchell, HCISPP, CRISC, CHPC, CHC, as she gives an update on the OCR’s Right of Access Initiative and walks you through the requirements for patient access requests, permitted fees, and what to consider when developing your process.
After attending this webinar, an attendee should be able to:
• Discuss the importance of the patient’s right of access granted by HIPAA
• Identify the components of a designated record set.
• Describe the different types of access requests.
• Recall guidance on allowable fees for access requests.    

DATE: 6/17/22 
TOPIC: Online Reviews & Google Tips: Marketing and Reputation Management 101 for Practice Administrators
Presented by the PA MGMA in collaboration with the WV MGMA and VA MGMA.
SPEAKER: Evan Steele, MBA, CEO & Founder, rater8
OVERVIEW: Patients are searching for new physicians all the time. During this session, we’ll cover how patients use different types of searches to find new physicians, and how online reviews help your medical practice show up higher in local and organic searches. We’ll also discuss the importance of maintaining your online reputation and your Google Business Profile listings.
Attendees should leave this session with a better understanding of:
● What patients are specifically searching
● What your patients (and Google’s algorithm) value most when searching
● How to leverage the components of your Google Business Profile listings to your advantage
● Other factors Google uses to recommend practices in local search results

DATE: 5/13/22
TOPIC: OSHA - Keeping Your Employees Safe
Presented by the PA MGMA in collaboration with the WV MGMA and VA MGMA.
SPEAKER: Renee Russell, RDH, BS, TMC Consultant
OVERVIEW: Come join this webinar to learn of requirements of the Bloodborne Pathogen Standard to keep your employees safe. You will learn of the required documentation to satisfy the standard along with modes of transmission of bloodborne pathogens.   The Hazard Communication standard will be discussed to address the GHS labeling requirements, identification of applicable pictograms and location of pertinent information in the Safety Data Sheets. 

DATE: 4/22/22 
TOPIC: Take Care of Your IT & Your IT Will Take Care of You
Presented by the VA MGMA in collaboration with the WV MGMA and PA MGMA.
SPEAKER: Tim Hilton, Director, Practice Advising, PEAKE Technology Partners
OVERVIEW: Join Tim Hilton from Peake Technology Systems and learn how to prioritize spending for IT services and equipment to achieve operational efficiency. Just like with a human body, not taking care of your IT will lead to big costs in both money and time.

DATE: 1/21/22 
TOPIC: How to Build Trust and Gain Patients Through 5-Star Reviews
Presented by the PA MGMA in collaboration with the WV MGMA and VA MGMA.
SPEAKER: Dominic Vecchiollo, DOSSU Design + Consulting
OVERVIEWBad reviews? Angry staff reviews? Annoying customer reviews? We'll show you how to turn that around and gain POSITIVE reviews! Local practices are using new and highly effective strategies to generate lots of 5-star reviews for their businesses. You may have noticed all of your competitors' reviews and wondered how they did it. They’ll never show you, but I will!
In this informative session, we’ll cover:
• Why consistent online reviews across multiple sites are important for any business
• The 3 big reasons why your patients don't post reviews
• Proven strategies for gathering more reviews and attracting new patients


2021 Archives

DATE: 12/10/21
TOPIC: Cyber Security and Cyber Insurance 2021
Presented by the VA MGMA in collaboration with the WV MGMA and PA MGMA.
SPEAKER: Tim Hilton, Director, Practice Advising, PEAKE Technology Partners
OVERVIEW: Cyber Security insurance companies have seen nearly a 50% increase in claims in the last year and a half. As a result, they are changing the requirements for you to be able to have this near necessary insurance. Join Tim from PEAKE technology as he reviews the changes in the market and what you need to do to be compliant.

TOPIC: Liability Issues Facing Today’s Medical Practice
SPEAKER: Nan Gallagher, Esquire
OVERVIEW: Healthcare and employment attorney, Nan Gallagher, provides cutting edge insightful guidance on key areas of risk to medical practices.  Ranging from state and federal administrative compliance, to employee complaints, to physician burnout and disruptive behavior, she describes the bounty of challenges to medical practices and helpful advice to help thwart them.

DATE: August 20, 2021 
TOPIC: Trust Nobody: Why 'Zero Trust' Is an Absolute Must!
Presented by the PA MGMA in collaboration with the WV MGMA and VA MGMA.
SPEAKER: Kris Osterhout, Co-Founder & Chief Technology Officer, Zekteck
OVERVIEW: With healthcare providers continuously under threat of cyberattack, it's time to learn how to keep your practice and your patients safe. Learn the most prevalent internal and external threats, and see how a zero trust mindset is the single best defense against those who want to do you harm.

DATE: July 16, 2021
TOPIC: Your Personal Strategic Plan: Prevent Burnout, Focus on Your Strengths & Craft the Career & the Life You Want
Presented by the VA MGMA in collaboration with the WV MGMA and PA MGMA.
SPEAKER: Dr. Mary Kelly, CEO, Productive Leaders
OVERVIEW: It is time to focus on YOU! Join us for this 1-hour program to figure out how to prioritize what is most important to you, recapture time in the day, and intentionally plan what you want to do.
This program celebrates your unique gifts, talents, and abilities while helping you figure out how to accomplish what you really want. We help you articulate who you want to influence and how you can move forward in positive ways.
Actionable Takeaways
1. Identify your strengths;
2. Recapture time and delegate (even when no one works for you);
3. Coalesce others for a happier work environment;
4. Triage your email and take back your email life;
5. Define your own personal mission statement;
6. Create your own personal vision statement;
7. Be confident that you are living your best life while helping others.
Participants Receive
* The 12-Month Business Success and Accountability Planner (online);
* The Your Personal Strategic Plan Workbook (this is the compendium workbook to the 2021 book,
     The Five Minute Leadership Guide) [online];
* The Daily Productivity Plan;
* The Weekly Productivity Plan;
* The 5-Minute Productivity Plan;
* The 5-Minute Goals Plan.

DATE: June 18, 2021 (PPT / Recording on Members Only Webinar Page)
TOPIC: The Information Blocking Rule: What to Know and its Relationship to Existing Regulations
Presented by the WV MGMA in collaboration with the VA MGMA and PA MGMA.
SPEAKER: Joel P. Jones, Jr., Partner, Campbell Woods, PLLC
OVERVIEW: The new Information Blocking regulations became effective April 5.  The presentation will summarize what Information Blocking is, the requirements of the newly effective rule, policy implementation, and the rules relationship to existing patient information requirements under HIPAA.  

DATE: May 21, 2021 (PPT / Recording on Members Only Webinar Page)
TOPIC: RPA and Its Role in Revenue Cycle Processes
Presented by the PA MGMA in collaboration with the VA MGMA and WV MGMA.
SPEAKER: Leah Jones, SVP and General Manager, Allscripts
OVERVIEWRobotic Process Automation (RPA) has given healthcare organizations an opportunity to maximize efficiency, improve productivity, and increase deliverable quality to unlock operational agility and scale growth. Learn how RPA can be implemented in revenue cycle management processes to automate manual processes and improve efficiencies and workflows. Allscripts experts will share specific RPA strategies and discuss how your organization can see cost savings and cost avoidances across the board.

DATE: April 23, 2021 (PPT / Recording on Members Only Webinar Page)
TOPIC: On the Verge: Improving Physician Retention/Engagement While Decreasing Turnover
Presented by the PA MGMA in collaboration with the VA MGMA and WV MGMA.
SPEAKER: Trevor Strauss, Regional Vice President, Jackson Physician Search - Jackson Healthcare
OVERVIEW: The intense strains of daily healthcare delivery have caused many physicians to consider leaving medicine or retiring early. The challenge for organizations today is developing effective retention programs that reduce turnover and increase physician engagement, mitigate burnout, and contribute to positive workplace culture. Jackson Physician Search surveyed physicians and administrators at the end of 2020 to better understand their views on these issues. The results are eye-opening.
Join Trevor Strauss, Regional Vice President of JPS, as he dives into the results of the survey findings and outlines actionable steps that you can implement to communicate and improve physician retention programs, and discuss why it's critical to anticipate and address future staffing needs earlier to overcome the downside of lengthy vacancies.

DATE: March 12, 2021 (PPT / Recording on Members Only Webinar Page)
TOPIC: Health Policy Update: COVID-19 & Its Impacts
Presented by the VA MGMA in collaboration with the CT MGMA, PA MGMA and WV MGMA.
SPEAKER: Sam Cohen, JD, MPP, Senior VP Health Policy, Curi
OVERVIEW: COVID-19 has had a devastating impact on physician practices in 2020, and these impacts are likely to continue through at least the first half of 2021.  This presentation will review the events of the past nine months to help practices understand how the situation has evolved over time and what the evolving circumstances may mean for the coming year.  Key topics explored will include (i) what did we know about COVID-19 when the pandemic began and how has our knowledge changed, (ii) the current status of the pandemic, (iii) COVID-19's impact on independent physician practices, (iv) and actions taken by the Federal and State governments to help practices handle the challenges they have faced.

DATE: February 19, 2021 (PPT / Recording on Members Only Webinar Page) 
TOPIC: COVID-19, Telehealth and Clinical Practice: Unprecedented Opportunities
Presented by the WV MGMA in collaboration with the CT MGMA, PA MGMA and VA MGMA.
SPEAKERS: Steve Davis, PhD; Jennifer Mallow, PhD, FNP-BC 
OVERVIEW: Telehealth has long been considered a cost-effective, evidence-based technological approach that can provide timely care at a distance for a range of clinical conditions in a variety of settings. However, prior to the COVID-19 pandemic, the diffusion of this approach in practice was limited by reimbursement and access to technology. This webinar will briefly review the main types of telehealth, discuss factors that historically limited diffusion of telehealth, review the role that COVID-19 had in temporarily removing these limitations, and discuss the future opportunities for widespread expansion of this life-saving technology.
Presentation Goals:
1. Review the three main types of telehealth.
2. Discuss factors related to telehealth reimbursement.
3. Briefly discuss the impact of COVID-19 on removing reimbursement barriers.
4. Discuss clinical implications of COVID-19 on adoption of telehealth and examine future opportunities.

DATE: January 29, 2021 (PPT / Recording on Members Only Webinar Page)
TOPIC: The New Face of Leadership in 2021 and Beyond
Presented by the PA MGMA in collaboration with the CT MGMA, WV MGMA and VA MGMA.
SPEAKER: Brian Liebknecht BS, MHSA, CMPE, Executive Director at Proximal, LLC
                    President-elect & Vice-Chairman of the Board at Maryland MGMA
OVERVIEW: While it may be easy to want to live in the good ol' days of medical practices, we are now faced with the challenges of living in what is often a phased and remote world.  Join us to examine how to measure employee productivity and assign and assess team members' new responsibilities and help them use all their resources.  Learn to identify how 2020 and the COVID-19 pandemic changed us all for the good, including our patients, staff and shareholders. Finally, delve into how to lead how leadership should be outcome-based, not be focused strictly on rules and guidelines.
Let's learn to lead with our gut feelings, compassion, understanding, forgiveness, standards, goals, and most importantly COMMUNICATION!


  General Counsel Services Provided By



                                          ------DIAMOND------                                           ------GOLD-------