Virginia MGMA 2019 Webinars: Free Benefit of Membership

CONTINUING EDUCATION: Earn up to 1.0 continuing education credits for each hour of education from the American College of Medical Practice Executives (ACMPE). Our events may be eligible for continuing education credits awarded by other professional associations. We recommend you contact your professional association for their approval process.
NOTE: 2018 & 2019 Webinar Archives At Bottom Of Page.

DATE: December 13, 2019 (Click HERE to register. Registration closes 12/11/19 at 5:00 P.)
TIME: 12:30 - 1:30 P
TOPIC: Prioritizing the Patient Experience
Presented by the WV MGMA in collaboration with the VA MGMA, PA MGMA, DE MGMA, CT MGMA and NY MGMA
PRESENTER: Misty Nelson, LPN, CMC, CMIS, CMOM, CMCO, Practice Management Institute
Misty Nelson has more than 15 years of healthcare experience since graduating Magna Cum Laude from ECPI College of Technology Medical Careers Institute in Greenville, SC. Her nursing background combined with management experience, industry knowledge and natural teaching ability have made her a highly sought out national instructor. With both clinical and practice management expertise and a passion for quality patient care, Misty successfully transmits the relevance of her subject matter to a broad spectrum of professionals working in a variety of healthcare environments.
OVERVIEW: Healthcare leaders have focused heavily on revamping the patient experience over the last several years. Some organizations have created a new role – that of chief patient experience officer. Don’t fall behind the competition! Make the patient experience a priority with every encounter in your practice. Value-based payment models tie a portion of provider reimbursement to patient engagement efforts. Understand why the patient experience needs to fit into your business model and how this aligns with and supports your practice’s efforts to retain its revenue. Join your peers for this 60-minute webinar program presented by PMI faculty member, Misty Nelson, and identify where your clinic is on measuring the patient experience. Misty will provide techniques for engaging your team and point you toward objectives to help you achieve your goals for improving patient engagement and satisfaction.
•    The importance of patient surveys
•    Monitoring patient satisfaction and engagement feedback
•    Investing in services to enhance your patient experience
•    Balancing patient satisfaction and employee job satisfaction
•    CMS QPP website resources


2019 Archives

DATE: November 8, 2019
TOPIC: Treating LGBTQ Patients with Sensitivity in Your Medical Practice
Presented by the CT MGMA in collaboration with the VA MGMA, PA MGMA, DE MGMA, WV MGMA and NY MGMA
PRESENTER: Katherine Riddle, MD
OVERVIEW: This educational activity will focus on training office staff on sensitivity and inclusion towards the LGBTQ patient population. The program will highlight transgender healthcare disparities and review a brief background of this patient group, emphasizing the importance of this inclusion in the healthcare setting. It will then focus on proper communication and documentation to create a more welcoming environment to the LTBTQ population, including some practice patient examples.

DATE: October 11, 2019
TOPIC: The Risks of Distracted Practice: The Link Between Distraction & Burnout
Presented by the VA MGMA in collaboration with the CT MGMA, PA MGMA, DE MGMA, WV MGMA and NY MGMA
PRESENTER: Shelley Rizzo, RN, MSN, CLNC, CPHRM, CPPS, Sr. Patient Safety Risk Manager, The Doctors Co.
: This educational activity will focus on two distinct but related topics that place patients, physicians and staff at risk:  Distracted Practice and Provider Burnout.  The program will highlight the link between distraction and burnout and examine strategies to mitigate risk and enhance patient safety.  The activity will also touch upon the importance of provider well-being and work-life balance.  

DATE: September 13, 2019
TOPIC: Technological Innovations That Introduce Liability to Your Medical Practice
Presented by the PA MGMA in collaboration with the VA MGMA, CT MGMA, DE MGMA, WV MGMA and NY MGMA
: Jason Newton, Senior Vice President & Associate General Counsel, Curi
OVERVIEW: Technology is revolutionizing the practice of medicine for physicians and patients. From wearable tech devices and smart pills to groundbreaking AI software that can read imaging with shocking precision, technology has flooded our industry, changing the way we communicate, diagnose and treat.
With the introduction of each new innovation, practices become increasingly vulnerable to unfamiliar liabilities. Software malfunction, “clever” contracting from EHR vendors, and faulty diagnostics expose physicians and practices to a new world of risk. The best way to combat this vulnerability is through education and awareness.
This webinar will examine these new technologies, the resulting liabilities, and how practice leaders can best protect their organizations, staff, and patients. By joining this webinar, attendees will learn how to:
1)    Identify both common and uncommon technologies that are introducing new liabilities across our industry.
2)    Understand the risks and implications associated with these technologies for practices.
3)    Identify processes and strategies that practices can employ to protect their businesses from undue liability.

DATE: August 9, 2019
TOPIC: Using Metrics for Improved Financial Management
Presented by the NY MGMA in collaboration with the VA MGMA, PA MGMA, DE MGMA, WV MGMA and CT MGMA
PRESENTER: Greg Cutrona, AssuranceMD
: Medical professionals are tasked with running a leaner and more efficient practice while experiencing lower reimbursements and higher costs. Revenue reporting and analysis are more critical than ever to drive higher performance and maintain a successful medical practice. A benchmarking analysis is a good first step to protecting and securing a practice’s overall performance and profitability.
A thorough benchmarking review will include both data analysis and observations and recommendations. Data analysis allows for meaningful measurement against industry indices and trends. Observations and recommendations provide the interpretation of the data analysis to equip the practice for better performance in the future.  
This webinar will identify the critical components of the revenue cycle that every practice should understand and review.  By understanding these metrics, you can be on your way to improving the financial health of your practice and increasing the valuation of what  may be your most valuable asset.

DATE: July 12, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: HIPAA Best Practices for HR
Presented by the DE MGMA in collaboration with the VA MGMA, PA MGMA, CT MGMA and NY MGMA.
PRESENTER: Sheba Vine,JD, CPCO, CIPP/US, First Healthcare Compliance, LLC
OVERVIEW: HIPAA and Privacy of Employee Medical Information This webinar will provide an overview of the Health Insurance Portability and Accountability Act of 1996, its impact on HR records such as medical leave paperwork, disability accommodations, and drug testing results, as well as other laws that impact the privacy of employee medical information, and how to safeguard such information.

DATE: June 14, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Increasing Immunization Advocacy: How Practice Leaders Make a Difference
PRESENTER: Melody Butler, BSN, RN, CIC, Founding Executive Director/President, Nurses Who Vaccinate
OVERVIEW: This webinar will summarize the vaccine conversation happening on social media, main stream news and among colleagues. Common vaccine questions and answers will be discussed. Vaccine advocacy tools that can be used on social media, or for one-on-one interactions with patients and colleagues, will be identified.

DATE: May 10, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Maximizing Reimbursement Through Correct Diagnosis Coding
PRESENTER: Jaci Kipreos, CPC, COC, CPMA, CEMC, CPCI, Practice Integrity
OVERVIEW: Diagnostic codes are an important and sometimes misunderstood aspect of correct coding. They are a key element in all claims that support medical necessity and by documenting the severity of the condition. Improper ICD-10 diagnostic coding can lead to claim denials and other missed revenue opportunities. It can also make the practice a target for audits and expose it to risk. Attend this session to increase your level of understanding of the importance of diagnosis coding for all specialties and all services.
Learning Objectives
•    Explain the correlation of medical decision making and diagnosis coding
•    Identity coding rules for professional fee coding vs facility coding vs risk adjustment
•    Describe how to find the guidelines for use of ICD-10 codes and understand key regulations

DATE: April 5, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: How To Avoid The Medicare Mousetrap
PRESENTER: Nan Gallagher, Esq., Gallagher Campanella Inc.
OVERVIEW: A Medicare audit, appeal or investigation can sidetrack a medical practice timewise and financially for years.  Attendees of this webinar will learn the tricks of the trade from healthcare lawyer, Nan Gallagher, Esq., to help navigate through the labyrinth of surviving them or avoiding them altogether.

DATE: March 8, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Required OSHA Documentation per BBP Standard
PRESENTER: Renee Russell, RDH, BS - Consultant, Total Medical Compliance
OVERVIEW: How prepared are you for an OSHA inspection? We will discuss the basic requirements of the Bloodborne Pathogen Standard and the required documentation by OSHA. We will also learn about the components of the Exposure Control Plan and learn the contents of employee health records. We will discuss personal protective equipment and how we can ensure the safety of our patients and employees.

DATE: February 8, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Hiring & Firing: A Risky Business
PRESENTER: Nan Gallagher, Gallagher Campanella LLC


2018 Archives

DATE: December 7, 2018 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Succession Planning
PRESENTER: Nick Hernandez, MBA, FACHE, Founder & CEO, ABISA, LLC
OVERVIEW: Planning for physician ownership succession will ensure not only the survivability of the practice, but also continued success and growth.  Strategic planning, careful due diligence of recruitment, and continual process management are hallmarks of successful physician transition.
In this presentation, you will discover a proven step-by-step practice ownership transition strategy that will not only ensure the survivability of the practice -- but will also position the practice for continued growth and profitability.  The best practices, and practical "how-to" ownership transition techniques, explained in this presentation can help you to avoid common, but costly mistakes that quickly turn transition into a financial and legal disaster for both buyer and seller.    
Session Objectives:
1.       Why it is absolutely critical to start planning for practice transition now, even if ownership transition is
         still years away.
2.       How to start thinking about ownership transition -- key issues and considerations --  common mistakes
         and misconceptions about practice ownership transition that can quickly derail a smooth ownership transition.
3.       Best practices for partnership structure.

DATE: November 9, 2018 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Workplace Sexual Harassment in the Age of Me Too and Times Up
PRESENTER: Gregory B. Reilly, Partner, Martin Clearwater & Bell, LLP, Employment & Labor Practice Group
PRESENTER: Aisling M. McAllister, Partner, Martin Clearwater & Bell, LLP, Employment & Labor Practice Group
This webinar will explore the Me Too and the Time’s Up Movements and how they affect the healthcare industry, specifically considerations for healthcare employers.  This will include discussion of the current federal and state laws governing  sexual harassment and, in particular, sexual harassment prevention training and arbitration and settlement of sexual harassment claims.  In addition, we will be discussing proactive approaches for employers to  prevent sexual harassment in their respective hospitals, clinics and doctor offices.

DATE: October 16, 2018 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Determining, Managing and Documenting an Exposure Event
Rebecca Summey-Lowman, MBA, RDN, CPHRM, CPPS, CHPS
OVERVIEW: Your day comes to a screeching halt when the process server shows up with the lawsuit or when you receive a message that a patient intends to sue your physician and practice.  During this webinar, we will discuss step-by-step actions to take to protect yourself and to mitigate the damage to your physician practice.  We’ll review the trigger points for reporting potential events to your Risk Manager or Medical Malpractice provider, what to do and what not to do in the immediate aftermath of such an event, and how to manage communication to ensure legal protection.

DATE: October 5, 2018 (Webinar PPT/Recording Available on Members Only Side of Website.)
TIME: 12:30 - 1:30 PM
TOPIC: MACRA 2019: Am I Ready?
PRESENTER: Tim DiBona, CEO, Doctors' Management Service
This webinar will cover:
2019 Final Rule Expectations;
MIPS versus AAPM;
Strategy Session Plan;
Financial Plan;
Take the hit, Avoid the penalty, or Shoot for the Incentive?;
Execution and Management Plan.

DATE: September 7, 2018 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Legal Risks in Social Media
PRESENTER: Daniel Shay, Attorney, Alice G. Gosfield & Associates P.C.
OVERVIEW: This session addresses the legal challenges posed by physician practice use of social media , so as to prevent lurking liabilities.  It will look at specific challenges relating to compliance with HIPAA, and medical malpractice risks, such as the risks posed by employees posting protected health information (PHI) on social media accounts, and how responding to online inquiries can lead to malpractice exposure, with discussion of real-life scenarios.  The session also explores practical, technological, and legal techniques for addressing these risks, including social media policies for physician practices, a discussion of secure messaging, and suggestions for employee training.
Learning Objectives:
- Explain some of the basic functionality of social media platforms;
- Analyzing the legal, practical, and technological risks involved in using social media within the
    physician practice context;

- Outline practical and legal advice to mitigate such risks.

DATE: August 10, 2018 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Establishing Logical Chart of Accounts, Tracking Overhead & Report Structure to Best Accomplish At-A-Glance Monitoring
PRESENTER: Marilyn Kitchens, CPA, Senior Accountant, PB Mares
OVERVIEW: This webinar will focus on establishing a logical chart of accounts, tracking overhead, and report structure to best accomplish at-a-glance monitoring.

DATE: July 20, 2018 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: The Customer Experience: The Journey to Increased Profits
PRESENTER: Brenda Brouillette, RN, BS, Principal, Savvy Marketing Solution, LLC
OVERVIEW: In today's ever changing healthcare environment it is essential that physician practices understand what is necessary in portraying a solid image and building their practice.  The objective is to have a program designed to enhance your marketing strategy, reach more potential customers, and help in attaining your business goals.  This session provides a look at the patient's journey with a medical issue to include all the touch points and opportunities for the physician's office to engage.  These journey's touch points allows the practice an opportunity to enhance the experience and develop a loyal customer.

DATE: June 12, 2018 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Bridge the Divide: Revenue Capture & Patient Care Integrated Through RCM
PRESENTER: Joe Aromando, VP Business Development, Antworks
OVERVIEW: The Revenue Cycle Management industry is constantly changing. Technology is being unleashed and vibrantly infused to bring the most accurate and efficient billing known to the industry. With the growth of technology, such as artificial intelligence, the entire cycle of billing and patient care will be revamped for smoother, more efficient processes. Billing data can leak through various cracks and even be denied. This was the past. Through this webinar, attendees will begin to understand the technology surrounding patient-centered RCM services. Each attendee will leave with refreshed insight on the RCM industry and exhilaration for the future of it. You’ve got questions, this webinar will provide those answers. You will learn what it looks like to have a cohesive system, where software interacts with each other and promotes the bettering of patient-provider relationships as well as the practice as a business.After attending this webinar, you and your practice will be prepared to take on the future of RCM. Don’t miss out on the RCM revolution.

DATE: June 1, 2018 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: The Disruptive Patient
PRESENTER: Jed Beaulier, Practice Administrator, Mansfield Family Practice
: All of us have had to deal with an upset patient in one way or another. Disruptive patients can be difficult with which to deal. The goal of this webinar is to provide understanding as to why patients can get upset, provide strategies to deal with the disruptive patient, provide safety considerations for other patients and staff. Even after a confrontation there are important considerations management staff must make regarding continued care for the disruptive patient, staff who was affected, and potential legal issues. After this informative webinar we hope that you have a fresh outlook on the disruptive patient and increased awareness of the safety of both your staff and patients.

: May 18, 2018 (Webinar PPT/Recording Available on Members Only Side of Website.)

TOPIC: Physicians Employment Agreements & Contract Negotiating Skills
PRESENTER: Gina Campanella, Esq., FACHE, Partner, Gallagher Campanella, LLC
OVERVIEW: An overview of key elements to look for when presented with a written employment agreement.  Learn which elements are worth negotiating, and which are not and how to determine this based on your own values.  Discover ways to effectively negotiate those high value elements and achieve your goals.

DATE: April 13, 2018 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: How to Communicate with the Millennial Patient
PRESENTER: Stacey Christensen, Dir. of Marketing, POS Professional Office Services
This webinar will cover the following topics:
Tech savvy generation who wants to be communicated to differently;
Shop healthcare more than any other generation;
Annual health visits not as much a priority for this group;
Online consumer – 24/7 communication is their life;
- Expect healthcare providers and staff to live online too.

DATE: March 9, 2018 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Achievement Now! Success Characteristics
PRESENTER: Tyler Enslin, Director, Direct Development Training
OVERVIEW: Achievement Now! Success Characteristics is a highly interactive program that was created to examine both the timeless core principles of success and specific modern techniques to implement them. For those that want to prosper in today’s competitive business market, it is essential to develop confidence, a mindset for growth and productivity, strong consistent habits, and outstanding people skills. This one of a kind program is designed to help people to cultivate these very traits. Each attendee will leave with a clear list of their own energizing goals, an action plan, and daily practices to manage their mindset and promote constant growth. Whether you aspire to take your career to new heights, build a successful business, improve your physical health, or personal relationships, this program will provide you with the tools that you need to thrive.

: February 20, 2018 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Behavioral / Emotional / Mental Health Issues & ADA / FLMA / Discrimination Laws
PRESENTERS: Kimberly Daniel & Jonathan Sumrell, Hancock Daniel
OVERVIEW: Nearly one in five American adults suffer from mental illness. When left unaddressed, mental health issues can detrimentally affect employee performance, morale and productivity. This presentation will focus on how practice leaders can effectively address employee mental health issues while remaining compliant with the Americans With Disabilities Act, the Family and Medical Leave Act and other applicable laws.

DATE: February 9, 2018 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Insurance Contract Negotiations
What are your peers doing with their payor contracts?  Walk through numerous, actual contract negotiations from real-life practice success stories.  Learn to advocate for your practice using proven techniques from a veteran contract negotiator.  Most physician practices focus on cutting expenses instead of improving the revenue to the practice from non-governmental payors.  A little focused effort on negotiating payor contracts can create much needed money for the practice.  You can do it!  Negotiating your payor agreements can be the difference your practice needs for maintaining profits and independence in these complex times of health exchanges, increasing regulation, and pressure to contain costs system-wide.  

DATE: January 12, 2018 (Webinar PPT/Recording Available on Members Only Side of Website.)  
Telemedicine Panel Webinar
OVERVIEW: As healthcare continues to embrace the digital age, more and more clinicians are using telemedicine as a tactic to provide care in an innovative way. In this session, our panel of telemedicine experts will show how to successfully implement virtual visits by focusing on how to identify patients that would best benefit from telemedicine, understand billing and documentation requirements and acquire strategies for how clinicians can adjust their style of practice for delivering care virtually rather than in person.


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